Built by a 30-year WFM veteran

Smarter scheduling. Stronger planning. Without the enterprise price tag.

Data-driven schedule generation, 52-week capacity planning, and a predictive hiring advisor — without the enterprise price tag.

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✓ No credit card required  ·  ✓ Set up in minutes  ·  ✓ Cancel anytime
Avg service level
94.2%
Dashboard
Operations
Agents
Shifts
Capacity plan
Generate
Over/under
Agents
35
Mon calls
1,250
Service level
94%
Weekly call volume
✓ Data-driven scheduling
✓ 52-week capacity planning
✓ Real-time multi-user sync
✓ Shrinkage modeling
✓ Mobile ready
Features

Everything your WFM team needs.
Nothing they don't.

Built from decades of real WFM experience. Every feature exists because a real call center needed it.

Data-driven schedule generator
Automatically places agents, lunches, and breaks to hit your service level target at every interval. Enter your volume and handle time — OptivoxHQ does the rest.
52-week capacity planning
Full demand forecasting, shrinkage modeling, attrition tracking, new hire pipeline, and an AI hiring advisor that recommends class start dates.
Over/under staffing analysis
Interval-level staffing variance with shrinkage-adjusted targets. See exactly where you're over or under — and by how much — before the week starts.
Service level modeling
Projected service level by interval based on your scheduled headcount. Know before the week starts whether you'll hit your target.
Time off management
Log PTO, sick, FMLA, LOA, and more. Filter by agent or week to understand your coverage picture before generating schedules.
Multi-user with roles
Invite your whole team with Admin, Editor, or Viewer roles. Real-time sync means everyone sees the latest schedule the moment it's generated.
How it works

From forecast to schedule
in four steps

No consultants. No implementation projects. No six-month onboarding.

1
Set up operations
Enter your hours, call volume, AHT, and service level target. Link to your capacity plan for automatic weekly updates.
2
Configure your team
Add agents, assign shifts and availability, configure team meetings and time off.
3
Generate schedules
One click runs the Data-driven scheduling. Multi-pass optimization places every break and lunch to maximize coverage.
4
Analyze & refine
Review over/under staffing by interval, check service level projections, and adjust before the week begins.
Pricing

Straightforward pricing.
No surprises.

No per-seat fees that penalize growth. No modules to unlock. Everything included.

Starter
$249
per month
Perfect for small call centers getting started with real WFM.
  • Up to 50 agents
  • 3 team users
  • Erlang-C generator
  • Weekly schedule view
  • Over/under analysis
  • Time off management
Request demo
Most popular
Professional
$599
per month
For growing operations that need full capacity planning and forecasting.
  • Up to 200 agents
  • 10 team users
  • Everything in Starter
  • 52-week capacity plan
  • Hiring advisor
  • Shrinkage modeling
  • Capacity plan forecasting
Request demo
Enterprise
$999
per month
For BPOs and multi-site operations that need unlimited scale.
  • Unlimited agents
  • Unlimited users
  • Everything in Professional
  • Multi-site support
  • Priority support
  • Onboarding assistance
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Why OptivoxHQ

"I spent 30 years watching call centers pay six figures for tools that were over-engineered and under-supported. OptivoxHQ gives you the same scheduling power at a price that makes sense."

J
Juan Pittman
Founder · 30 years of WFM experience
30
Years of WFM experience behind every feature
10×
Less expensive than NICE IEX or Verint
52
Weeks of capacity planning built in from day one
0
Implementation fees, consultants, or surprise charges

Ready to retire the spreadsheets?

Join call centers and BPOs who've moved to a platform built by people who've lived it.

Request a demo Talk to the founder
Get started

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